1. Introduction
Kite Star Tourism (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, process, and safeguard your data in compliance with:
- General Data Protection Regulation (EU) 2016/679 (GDPR)
- UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
By using our website or services, you agree to the terms of this Privacy Policy and Visa Disclaimer.
2. Personal Data We Collect
We may collect and process the following data:
- Identity Information
- Full Name
- Date of Birth
- Nationality
- Contact Information
- Email Address
- Phone Number
- Residential Address
- Travel & Visa Information
- Passport details
- Visa documents
- Travel itinerary and booking details
- Financial Information
- Payment details (processed via secure third-party gateways)
- Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage analytics
3. Legal Basis for Processing
We process your personal data under:
- Contractual Necessity – To provide travel and visa services
- Consent – For marketing communications
- Legal Obligation – Compliance with UAE and international laws
- Legitimate Interest – Service improvement and fraud prevention
4. How We Use Your Data
We use your information to:
- Process travel bookings and visa applications
- Communicate updates, confirmations, and support
- Manage payments securely
- Send offers and promotions (only with consent)
- Improve website functionality and services
- Comply with legal and regulatory requirements
5. Data Sharing and Disclosure
We do not sell your data. However, we may share it with:
- Airlines, hotels, and travel partners
- UAE immigration authorities and embassies
- Payment processors
- IT and analytics providers
- Legal authorities when required
All third parties are required to protect your data.
6. International Data Transfers
Your data may be transferred outside the UAE and the EEA. We ensure protection through:
- Standard Contractual Clauses (SCCs)
- Secure agreements with partners
- Compliance with international data protection standards
7. Data Retention
We retain your data only as long as necessary to:
- Complete travel and visa services
- Meet legal obligations
- Resolve disputes and enforce agreements
8. Your Rights (GDPR & UAE PDPL)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact: support@kitestartourism.com
9. Cookies Policy
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Personalize content
You can manage cookies through your browser settings.
10. Data Security
We implement strong safeguards:
- SSL encryption
- Secure servers
- Limited data access
However, no system is completely secure.
11. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our platform.
12. Children’s Privacy
We do not knowingly collect personal data from:
- Individuals under 16 (EU)
- Individuals under 18 (UAE)
13. Visa Disclaimer
Kite Star Tourism provides visa assistance services only and does not guarantee visa approval.
Key Points:
- Visa approval, rejection, or processing time is solely at the discretion of UAE immigration authorities and relevant embassies.
- We act as an intermediary/agent to assist with documentation and submission.
- Submission of complete and accurate documents does not guarantee visa approval.
- Processing times may vary depending on government procedures, holidays, or unforeseen circumstances.
- Visa fees, service charges, and government fees are non-refundable once the application is submitted.
- Any incorrect, incomplete, or misleading information provided by the applicant may result in delay or rejection, for which Kite Star Tourism is not responsible.
- Applicants are responsible for ensuring they meet all eligibility requirements before applying.
By using our visa services, you acknowledge and agree to this disclaimer.
14. Complaints
EU users may lodge complaints with their local Data Protection Authority (DPA)
UAE users may contact the UAE Data Office
15. Updates to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.
16. Contact us
Kite Star Tourism
Dubai, United Arab Emirates
Email: support@kitestartourism.com
Phone: +971 – 54 54 84 000